This policy relates to Mystery Mark collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.
Collection of personal information
Mystery Mark collects personal information from clients, customers, employees, contractors and other individuals. We collect this information when it is necessary for business purposes.
The main types of personal information Mystery Mark collects relate to the contact details and organisational roles of our clients, suppliers and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles. In the course of providing professional services to our clients, we may collect more detailed personal information (for instance formal details if we are approached to perform assessment and quotation services).
We collect most information directly from individuals when we deal with them. The personal information we collect may be provided in forms filled out by individuals, face-to-face meetings, email messages, telephone conversations or by third parties. If you contact us, we may keep a record of that contact.
Use of personal information
The main purposes in collecting personal information about individuals are:
- to provide our services;
- to respond to an individual’s request;
- to maintain contact with clients;
- to keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, benefits, discounts and other offers we are holding;
- for general management and reporting purposes, such as invoicing and account management;
- for recruitment purposes;
- for purposes related to the employment of our personnel and providing internal services to our staff;
- and all other purposes related to our business.
We may use personal information about individuals to market our services, including by email. However, individuals always have the opportunity to elect not to receive further marketing information from us by writing to The Head Office, Prom Night Events, Suite 805, Level 8, 100 William Street, Sydney New South Wales 2011 Australia, or by contacting us through this site. Please allow 28 days for your request to be processed.
Alternatively, if we have contacted you by email, you may use the unsubscribe function in that email to notify us that you do not want to receive further marketing information from us by email.
If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.
Employee records are not generally subject to the Privacy Act and therefore this policy may not apply to the handling of information about employees by Mystery Mark. For information about our practices relating to employee information, please contact us directly via this site.
Disclosure of personal information
Mystery Mark does not routinely disclose personal information to other organisations unless:
- >required by law;
- >use or disclosure is permitted by this policy;
- >we believe it necessary to provide you with a product or service which you have requested (or, in the case of a partner or employee of Mystery Mark, it is necessary to maintaining or related to your role at Mystery Mark);
- >to protect the rights, property or personal safety of any member of the public or a customer of Mystery Mark or the interests of Prom Night Events;
- >some or all of the assets or operations of Mystery Mark are or may be transferred to another party as part of the sale of some or all of Mystery Mark business; or
- >you give your consent.
We may also share non-personal, de-identified and aggregated information for research or promotional purposes. Except as set out in this policy, we do not sell or trade personal information to third parties, or allow such third parties to use that personal information unless you have permitted us to do so.
Mystery Mark uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Mystery Mark will sometimes have access to personal information held by Mystery Mark and may collect or use it from or on behalf of Mystery Mark. This may include, but is not limited to, independent contractors and consultants, travel service providers, mail houses, off-site security storage providers, website hosts, electronic database managers, or event managers, credit managers and debt collecting agencies. We require our service providers to adhere to our privacy guidelines and not to keep this information or use it for any unauthorised purposes.
Transfer of information outside Australia
As part of a global network of Mystery Mark firms, Mystery Mark exchanges information, including personal information, between our offices. As a result, we may transfer personal information outside Australia to countries whose privacy laws do not provide the same level of protection as Australia’s. Mystery Mark may also use overseas facilities to process or back-up its information. As a result, we may transfer your personal information to our overseas facilities for these purposes.
However, any such transfer of information does not change any of our commitments to safeguard your privacy and the information remains subject to existing confidentiality obligations.
Privacy on Our Web Sites
This policy also applies to any personal information we collect via our websites. In addition to personal information you provide to us directly (such as where you make a request or complete a registration form), Mystery Mark may also collect personal information from you via its websites.
If you are concerned about cookies, most browsers now recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your Internet service provider. In most cases, you can refuse a cookie and still fully navigate Mystery Mark websites.
In order to properly manage our websites, we may log certain statistics about the users of the sites, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites present the best possible navigational experience for visitors.
Whenever a registered member (such as a Mystery Mark alumnus) logs in to our websites, they will be identified by their user name and password. The information we collect about members’ use of our websites is used purely for measuring site performance and in assisting to resolve any technical difficulties.
Security of Personal Information
Depending on the purpose for which we have collected personal information (for example, registration for a Mystery Mark event or a request for particular information or material), we may store some of the information electronically in Mystery Marks customer relationship management system. Some or all of this personal information may be available to partners and authorised staff of Mystery Mark for use in accordance with this policy.
Mystery Mark will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information held by Mystery Mark.
Mystery Mark aims to achieve industry best practice in the security of personal information that it holds. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.
Access to Information
We will provide access to personal information upon request by an individual, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
If at any time you want to know what personal information we hold about you, you may contact us by writing to: The National Head Office, Mystery Mark, Suite 805, Level 8, 100 William Street, Sydney New South Wales 2011 Australia, or contacting us via this site.
Corrections and Concerns
If you believe that information we hold about you is incorrect or out of date, or if you have concerns about how we are handling your personal information, please contact us and we will try to resolve those concerns.
If you wish to have your personal information deleted, please let us know and we will take reasonable steps to delete it (unless we need to keep it for legal, auditing or internal risk management reasons).
Effect of Policy
The amended policy will apply between us whether or not we have given you specific notice of any change.
This policy was last updated in June 2016.
For information about this policy please contact the privacy officer via this site.